Online Services & The Risks We Take

Following on from my last post where I mentioned about the convenience of certain online behaviours like having your browser “remember” your login details or credit card information, I wanted to explore the idea of online risk vs. reward a bit more. I am a great believer of context whenever engaging in a discussion. Facts and figures can be seen in completely different light when two or three contexts are involved. Many of the businesses I deal with are constantly trying to balance security, customer experience and cost. The most effective businesses are very good at identifying which of the three are the most important to the overall strategy. Too many security controls can be costly and provide a rubbish experience. Too good a customer experience may lack security and still be costly. Buying cheap means too few security controls and poor experience. These extremes are meant to demonstrate the point that going too far in a single direction can destabilize the overall goal...

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